Privacy Policy

Website enquiries

The enquiry form requests your name, email address, enquiry type and message. Depending on your enquiry, you may also provide your profession or organisation and the lens type you are interested in.

Submitted enquiries are stored in this website’s Lovable Cloud database with a submission identifier and date and time. The website checks recent submissions using your email address to limit repeated messages.

Storage and use

Enquiries are stored so Jayden can respond to general and professional questions. Visitors cannot read, update or delete stored submissions through the website. Access to stored enquiries is through the project’s authorised Lovable Cloud management access. Enquiries do not currently generate notification emails and are not forwarded to the Ezekiel Eyes appointment system. Jayden accesses enquiries through authorised Lovable Cloud management access.

No automatic deletion period is configured for enquiry submissions in the current website integration. Please contact Jayden about the handling of a particular enquiry.

Personal health information

Please do not submit patient identifiers, medical records, clinical images or other identifiable health information through this website’s general enquiry form. Formal referrals and clinical documents should be directed to Ezekiel Eyes through the practice’s established arrangements.

Appointment requests

Appointment buttons on this website link to the Ezekiel Eyes website. Information you submit there is handled through the practice’s own systems.

Visitor analytics

Lovable’s visitor analytics records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. Page visits, time on page, page speed and errors are recorded for visitors without cookies and without identifying anyone. It stores nothing on the visitor’s device and does not keep IP addresses or recognise returning visitors.

Detailed analytics data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

Website providers

Lovable provides website hosting, asset delivery, enquiry storage and visitor analytics. Fonts are loaded from Google Fonts, which receives the browser’s request when the fonts are loaded. Provider infrastructure and support may involve processing outside Australia. Contact Jayden if your information requires particular handling.

Access, correction and privacy concerns

To request access to or correction of information supplied through this website, or to raise a privacy concern, contact Jayden at Jayden@ezekieleyes.com. Identify your enquiry and the information you wish to access or correct without including clinical documents or patient identifiers.

You can find guidance about privacy rights and complaints at the Office of the Australian Information Commissioner.